Monday, October 10th, 2011 at
8:02 am

Hi everyone! Just wanted to call your attention to our new Support Suite (YAY!) Although our support issues are now handled here, old tickets can still be viewed here.
Much of this new Support Suite is the same, but there are a few differences you should be aware of.
First and foremost, our url has changed to http://www.tnrsupport.com/support/. It still works if you type in the old URL (it automatically redirects to our new URL) but if you want to bookmark the site, use the new link above!
Secondly, there is a new feature called Live Chat. It is lnsert located on the left hand side of the screen:

When you see the above icon, it means that no one on our support team is available to chat with you at the moment. However, if one of our support experts is online, the icon will change to this:

If you see that, feel free to click on it and chat away!
Another difference is the prominence given to our Latest Updates. It is on the main screen and by scrolling down you will see a list of recent updates. If we release a new version, a new update, or if there is some kind of major problem, this is where we will leave a message pertaining to it.
In addition, you can peruse the knowledgebase just like in the past but you can also click on our Troubleshooter tab, located near the top of the screen:

The Troubleshooter wizard guides you through a series of steps in order to diagnose and resolve common problems. Relax – it’s not difficult at all, and by trying this you might be able to quickly and easily resolve tiny glitches…of course, your problem might be a bit beyond the scope of the wizard, and if that’s the case feel free to submit a support ticket.
We are here to always help you should you need it, and our new support suite should make everything more intuitive. If you have any questions or issues, feel free to drop a line or talk with us on our Live Chat!